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澳转运 › 澳洲转运社区 ›  问与答  ›  澳洲海淘

CW迟迟不发货怎么办

By wingluo · 2458天前 · 1873 次点击  

7月31日在Chemist Warehouse 下了一单,也已经在澳转运作了入库预报了。可是一个礼拜多了,CW就是不发货。7月5日给我了封邮件说其中有一件缺货,让我选择是砍单发货还是继续等待,我选择了砍单发货了。可是到今天还是没有任何进展。今天又邮件问他们能不能尽快发货,还是跟我说因为缺货,可是我明明已经选了砍单发货了,还操作了两次,他们官网也显示说已经收到我的反馈。可是为什么到现在还是没有任何消息呢?

又遇到过同样问题的亲吗?要怎么办?


Dear wing ,

Unfortunately your order has been slightly delayed due to unexpected shortage of the below item(s).

  • 1 of 1 B.Box Bowl Plus Straw Strawberry Shake ($12.99 ea)

Because we use several suppliers, unfortunately we are unable to provide an expected arrival time of your missing product(s). To ensure that your order arrives in a time frame which is convenient to you please choose from one of the following options:

Refund missing items and send rest of order immediately

OR

Keep order on hold until stock arrives


下面是我选了砍单发货后得到的信息:


Thanks wing!

We have already received the refund request for this order.

We apologise for any inconvenience this may have caused and once again thank you for choosing to shop with Chemist Warehouse.


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2 回复  |  直到 2017-08-08 12:58:25
 Reply    1
PollyZhang    2458天前

我的7.31下的订单也是,承诺的周一8.7发货,还是没有发货,我刚刚追了一份邮件,也是在等待 回复

 Reply    2
wingluo    2458天前

刚收到缺货的退款了,退款倒是快的。剩下的怎么就是不发货呢

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